About Us
Patient Satisfaction
TOSH has consistently ranked 2nd in the State of California for overall patient satisfaction based on survey data collected by the Centers for Medicare and Medicaid Services (CMS). The Hospital CAHPS (HCAHPS) survey implemented by CMS collects data on measures that reflect:
- Communication with doctors and nurses
- Receiving help from hospital staff
- Communication about new medicines
- Pain Control
- Room and bathroom cleanliness
- Quietness
- Discharge instructions
- Overall hospital experience
Patient Testimonials
"Thousand Oaks Surgical Hospital exceeded my expectations. The nursing staff was on top of everything. Their caring and willingness to answer all my questions was phenomenal."
"Everyone was very nice and helpful! They made a very nerve wracking experience for us parents much easier. Our 1 year old daughter was always very happy and comfortable throughout the entire process."
"I was so impressed with TOSH. All the staff was outstanding and the place is beautiful. If I ever need surgery again, I hope my doctor sends me here. TOSH rocks!"
"In the course of the last 6 months, I have had 5 surgeries at TOSH as an outpatient. Each time, I received top-notch care. The staff was kind and courteous."
"This was by far the best surgical experience I have ever had or even seen anyone have. The place feels like a plush hotel. It is warm, clean, and modern. The staff was unbelievably friendly, caring and I never felt like ‘just a patient’. I was treated like a friend."
"I would like to thank the nurses who cared for me post-op. They couldn’t have been more caring if I was their own family. They helped make a horrible experience tolerable. If I ever have to have another surgery, I don’t want to go anywhere else."
"The staff at TOSH is efficient, personable, and show real care for the patient. You can see they love working at this hospital."
"TOSH is attractive and exceptionally clean. Staff is outstanding – very considerate. I would choose this facility over any other."